In addition to its research activities, MCL provides businesses and scientific partners with services in the fields of materials and component characterisation, materials selection and damage analysis. To be able to offer these services at a high quality level, MCL has obtained the certification acc. to ISO 9001:2008, which includes the following points:
When it comes to damage analysis, materials selection and materials analysis, rapid order processing is vital for keeping up production processes, averting damage and preventing delays in development. MCL promptly responds to customer enquiries, submits a tailored quotation and processes incoming orders in a timely manner.
MCL can count on highly qualified and trained technical staff, detailed operating instructions and documented procedures for the standard tests offered, as well as serviced, calibrated and regularly checked facilities and measuring instruments. The test results, specimens and materials are documented and archived in accordance with strict confidentiality regulations and submitted to the customer in the agreed format – anything from a protocol to a comprehensive analysis report.
Our focus is on satisfying our customers. However, we can only maintain customer satisfaction if our services, processes, personnel and the entire company continue to develop in a customer-oriented way in order to improve customer satisfaction continuously.